5 Components Of Crm
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Title: 5 Components Of Crm

Essay Details:

Subject: Business
Author: Judith G
Date: August 10, 2015
Level:
Grade: B
Length: 33 / 9647

Essay text:

The customer, in turn, remained loyal to the store and made repeated purchases. This idyllic customer relationship disappeared as the nation grew, the population moved from the farm communities to large urban areas, the consumer became mobile, and supermarkets and department stores were established to achieve economies of scale through mass marketing. Although prices were lower and goods more uniform in quality, the relationship between the customer and the merchant became nameless and faceless. The personal relationship between merchant and customer became a thing of the past. As a result, customers became fickle, moving to the supplier who provided the desired object at lowest cost or with the most features...

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